Toperform this job successfully, an individual must be able to perform each ofthe essential duties and responsibilities satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and / or ability required.

Agents are to call 24hours in advance if they are ill.

Outstanding example ofand a credit to Downstream Casino Resort.

Hours are determined by a 24-hour schedule.

Duties,responsibilities, requirements, and expectations pertaining to this job aresubject to change as needed.

Meets the attendanceguidelines of the job and adheres to regulatory, departmental, and companypolicies.

Maintains aprofessional work environment with supervisors and other staff.

Record guest commentsor complaints, referring customers to managers as necessary.

Answer inquiriespertaining to hotel services, registration of guest.

Post charges, suchthose for rooms, food, liquor, or telephone calls, to ledgers manually, or byusing computers.

Perform simplebookkeeping activities, such as balancing cash accounts.

Contact housekeepingor maintenance staff when guests report problems.

Keep records of roomavailability and guests' accounts, manually or using computers.

Review accounts andcharges with guests during the checkout process.

Verify customers' creditand establish how the customer will pay for the accommodation.

Issue room keys andescort instructions to bell captains.Compute bills, collectpayments, and make change for guests.Greet, register, andassign rooms to guests of hotel.The Front Desk Agentoversees the front desk operations of the hotel, ensuring the highest level ofcustomer service satisfaction to all patrons and guests of the Casino and Hotelwhile maximizing room revenue and occupancy.Īll functions will be performedwithin the guidelines of the Downstream Casino Resort policies and procedures,Internal Control Standards, and objectives. This job offer is not available in your country.

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